New Backorders Policy
Importance Announcement: Effective October 22, 2011 Hobby Express will no longer accept orders on out of stock products.
Frequently Asked Questions:
Q: Why isn't Hobby Express taking backorders anymore?
Effective October 22, 2011 Hobby Express will no longer accept orders on out of stock products. We're doing this in response to feedback from our customers. The "notify me" feature will help keep you notified when an item is available so you can make better buying decisions and the feature will also help you know exactly when the item they want will be shipped and charged.
Q: I already have some things on backorder with Hobby Express. What happens to those items? Are they cancelled?
We know this is a time of transition and that there are many of our customers who have backorders for hard-to-get items. That's why on January 22, all remaining backorders will be cancelled and you'll be notified. If you paid via PayPal, we'll be issuing a refund to you.
Q: When will my credit card be charged and for what amount?
As always, your card is only charged for the items that are shippable, plus freight and any handling. Except for special order items that require payment in advance, your credit card is not charged until we ship product to you.
Q: How does the "NOTIFY ME" feature work?
It's easy! Just go to the page on the website where the item you want is located and click the "notify me" button. Simply type in your email address and click "Sumbit" and we'll send you an email to you the moment the item becomes available.
Q: I don't have the Internet! How can I use the new "NOTIFY ME" feature?
Just give us a call at (866) 933-5972. We'll do all the work for you to get you signed up and add you to the list. If you don't have an email address, we'll help you get one or put you on our call list.
Q: How does the "NOTIFY ME" feature benefit me?
"First, you'll know exactly when the item you want is in stock and ready to be ordered. No more waiting or having to watch ETAs.
Secondly, you'll know exactly when the item you want is shipping to you, so that you can watch for the delivery.
Finally, you'll know exactly when your credit or debit card is going to be charged and the amount. No more surprises when an item is shipped from your backorder list! "
Q: I have more questions, who can I call?
Give Jason Cole or any of our sales team a call (866) 512-1444); we're happy to help explain the new program to you. We're confident that you'll enjoy the benefits of this new feature.
Q: I love the new feature! I want to cancel all my backorders so I can use the new "NOTIFY ME" feature—how do I do that?
It's easy - just give us a call or email us and we'll make the change for you. Don't know what you have on backorder? We'll be happy to give you a list of your outstanding items. (Please allow us 48 hours to fulfill your request for a backorder list).