Hobby Express Policies & Shipping Information
Returns Download this form if you need to make a return. View Hobby Express Return Policy.

PRIVACY POLICY

Using Information We Collect
At Hobby Express, we always want to provide you with the best possible shopping experience and to fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:

  • Process and track your order
  • Provide the services you request
  • Contact you about the status of an order
  • Send you catalogs or promotional offers we believe will be of interest to you
  • Send you the Hobby Express Email Newsletter or other email
  • Identify your product and service preferences
  • Customize our communications to you
  • Provide information concerning product recalls or products you have purchased
  • Improve our merchandise selection and customer service

Information We Share with Others and Your Privacy Rights
We contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected.

 

Solicitations for personal information
We NEVER ask for you to email us your credit card number or other personal information. Do NOT reply to such a request if you receive one. It is NOT from HobbyExpress! However, we may require you to fax a copy of your credit card for verification and security purposes.

 

Cookies
We use cookies to identify you when you place an order. These have your name and address and your shipping address. We may add additional information to these cookies in the future and if we do we will list the added information in this space.

 

SPAM Filters
Please allow emails from "[email protected]" in your Spam Filter software. This is how we automatically acknowledge your order and let you know when your order has shipped.

 

Policy updates
All updates to this policy will be posted here. Last update: February 25, 2015

 

HOW TO ORDER

Click on any "Add To Cart" or "BUY NOW!" button to start your web order. A few minutes after you have sent us your order, we will send an email acknowledgement to let you know that we received your order.

 

You can also Phone us at 615-373-1444. We have knowledgeable sales people to help you.

 

 

TECHNICAL ASSISTANCE AND QUESTIONS

Have a technical question about one of our products? Feel free to call us at 615-373-1444 or email us at [email protected]

Although we will try to get back to you as soon as possible, certain technical questions may require our team to research for the answer and we ask that you give us 24-48 hours before expecting a response.

 

WE SHIP QUICKLY

All orders received by 11:00 AM (Central Standard Time) Monday-Friday will ship the same day. We use the US Postal service and FedEx. If you need extra fast shipping such as Next Day, or 2-day service, please choose the desired method when ordering. These services may be limited depending on your service area. Holidays and weekends will delay delivery. Please note that Next Day delivery chosen on a Friday will result in delivery on Monday.
 

QUALIFYING FOR FREE SHIPPING

WHERE: Only orders in the contiguous 48 United States may qualify for free shipping.
ORDER TOTAL: Orders must exceed $149* in value that will be charged to the customer (before S&H and taxes) to qualify.


*Order Total Requirement may vary during certain limited promotions

SHIPPING CHARGES FOR USA ORDERS

Shipping charges are calculated based on the total weight of your order. Oversized or heavy items or extremely large orders will incur extra fees. Small items will therefore receive reduced rates.

SHIPPING AND CUSTOMS CHARGES FOR INTERNATIONAL ORDERS

International shipments are subject to local taxes, customs, and duties and/or additional charges such as brokerage fees. These charges are the sole responsibility of the buyer. If at any time Hobby Express is billed for these charges, Hobby Express will in turn bill the buyer in the same manner the original order was billed.

Some items are restricted from shipping internationally. In the event an item cannot be shipped, a sales representative will contact the customer directly

Expedited services only guarantee delivery to the importing country border—delays as a result of customs are not the responsibility of Hobby Express.

Orders placed with international credit cards can only be shipped to the international billing address associated with the credit card.

Here is a short list of countries that won't be open for internatinal shipping:

Afghanistan, Benin, Brazil, Brunei Darussalam, Colombia, Comoros, Cuba, Falkland Islands, Ghana, Greece, Indonesia, Iran, Iraq, Jordan, Lao People's Republic, Lebanon, Liberia, Libyan Arab Jamahiriya, Malaysia, Mexico, Nigeria, North Korea, Pakistan, Saudi Arabia, Somalia, Sri Lanka, Sudan, Syrian Arab Republic, Turkey, United Arab Emirates. Syria

BACKORDERS

A backordered item is an item that we normally carry in stock, but which is currently out of stock. When we put an item on backorder to you, we will automatically ship the item to you (via Standard Ground) when we receive the item back into our stock.

 

Backordered items to US addresses will be shipped via Standard Ground unless you specifically request otherwise, even if the original order was shipped via Air.

 

For retail orders to be shipped to the 50 states of the USA: There are no additional shipping charges when your backordered items are shipped unless you request Air shipment.

 

For orders to be shipped out of the USA: You will have to pay the actual shipping charges for the shipment of any backordered items. We may cancel your backorder if we are unable to contact you by E-mail to ask you to authorize the shipping charges for the backordered items.

 

Online "In Stock" status and estimated arrival dates are updated nightly. If an item sells out during the day, it will still show "In Stock" until the nightly update.

 

CREDIT CARDS THAT WE ACCEPT

We accept: Visa, MasterCard, and Discover credit cards.

RETURNS

HASSLE FREE RETURNS
Hobby Express NO LONGER CHARGES RESTOCKING FEES!
To better serve our customers, we now offer FULL REFUNDS of the value customers paid for their products if unsatisfied for any reason.


HASSLE FREE RETURN CONDITIONS

  • Full Refund values will be issued in the form of Hobby Express Gift Certificates
  • Products must be in fully functional, retail condition to be accepted
  • Customers are responsible for all return shipping costs
  • Customers interested in returning their purchased product must do so within 30 days of the date they received shipment
  • Orders returned that received Free Shipping will have that shipping cost deducted from their Return Gift Certificate
  • Refunds typically take 3-5 business days to be processed before a Gift Certificate is created
  • Flight Simulator Software: Per manufacturer's requirements, ALL software is NOT returnable if the seal on the box has been broken.
    Please carefully check system requirements before ordering.

 

SHIPPING DAMAGES OR PRODUCT DEFECTS
Customers are responsible for reporting any product defects or damages to their product that incurred during shipping within 7 Business Days* of confirmed delivery of their order.

Items damaged during shipment will be refunded OR resent (depending on availability) following meeting the requirements to process the claim with the carrier.In order to get proper credit, merchandise that is damaged as a result of shipping should never be returned without calling us first. It is very important to save ALL packing materials and paperwork, as well as the damaged product. Call us at 615-373-1444 and we'll give you further instructions. A representative of the shipping company must see the packaging and pick up the product.

*Customers who do not report product as damaged within 14 Business Days of the order being confirmed as delivered have accepted responsibility for the condition of the product they have ordered and acknowledge the product to be acceptable.


IS YOUR PRODUCT NEW/UNUSED AND IN ITS ORIGINAL PACKAGING, AND HAS IT BEEN
PURCHASED WITHIN THE LAST 30 DAYS?

Fill out the form on the reverse side, or go to the send us an email to [email protected]
Write in the quantity, stock number, description and a return code (see table) for the product(s)
you are returning. If you are returning a DEFECTIVE item, please provide a detailed description of the
product defect. All other merchandise returned must be in new, re-saleable condition.

*IS YOUR PRODUCT DEFECTIVE RIGHT OUT OF THE BOX?
If you have a product that is defective right out of the box, it can usually be repaired or replaced at no
charge. HOWEVER some manufacturers insist on dealing directly with you in these situations. Please
see your product manual, check on our Hobby Express Suppot Page or call our
Customer Service representatives at 615-373-1444 to find out if your product is one of these. If it is not,
please follow the instructions above.

Want to exchange instead of return?
If you wish to exchange the returned product for another product, list the quantity, stock number,
description and price of the additional products in the space provided. Be sure to tell us how you’d like
to pay for any additional charges, if there is a difference in price.When an order that earned a discount
or used a promotional coupon is returned, the remaining balance is reviewed. If the order no longer
qualifies for the discount, it will be subject to a chargeback to your account.
If you wish to order more items, include the handling and shipping fee for your location.

For your own protection, we advise that you insure your package but note that we do not reimburse
for insurance or return shipping.

 

SEND RETURNED ITEMS TO:

Hobby Express
104 Southeast Parkway, Suite 700
Franklin, TN 37064 USA
 

WARRANTIES

We guarantee our product to be free from defect for 30 days after the date of purchase. If you find that an item you purchased from us is defective within that 30 day period, we will replace it at no charge to you.

Some brands have specific warranties unique to their products - see list below:

 

Specific Warranty Pages:
AXI Brushless Motors

 

IF THE PACKAGE IS DAMAGED WHEN YOU RECEIVE IT

If a package that has obviously been damaged during shipment is delivered to your door, SIGN for it and note above your signature the word "damaged" (or "open" if the box was broken open), and request that the delivering company make an inspection.

 

If the damage during shipment was concealed, please notify the delivering carrier and call the Hobby Express claim department when you discover the damage. You must keep the damaged carton until the shipment has been inspected by the carrier.

 

Do not return the merchandise yourself. Hobby Express will process a claim and tell you exactly what to do next.

 

PRICE CHANGES

Any price, specification, or special offer on our website or in our catalog is subject to change without notice. We hope to keep the prices as printed in our current catalog until the next catalog is printed. Sale prices in the catalog or web site may be withdrawn at any time. Hobby Express is not responsible for inadvertent errors on this website or its catalog.