Customer Service For over 52 years, we've been making our customers happy by offering the best customer service in the industry and that is our goal! We want to make it easy for you to get help and assistance from us, so let us know how we can assist you.
Sales & Customer Service Phone Number 615-373-1444
Sales & Customer Service Phone Hours
10:00 AM - 4:00 PM, Monday - Friday, CST
Closed Saturday & Sunday
Is your product new/unused and in its original packaging, and has it been purchased within the last 30 days? While we hope you'll love everything, sometimes that just doesn't happen. Fill out the return merchandise form. All merchandise returned must be in new, resaleable condition. Please note that merchandise returned to us may be subject to a 15% restocking fee. We do not refund shipping fees.
Returning Damaged Merchandise
Did your package arrive damaged? If you have the opportunity to refuse the package as damaged, do so and then call us. If the package has been dropped off, then in order to get proper credit, please call and notify us. A representative of the shipping company must see the packaging and pick up the product. Please keep all packaging for proof. We'll send the carrier to pick up the damaged package and ship you a replacement right away.
Did the outside look good, but it has internal damage? Keep packaging and please email or call us. It is helpful if you can send us pictures of the damage as well. We'll get right back to you.
Returning Defective Products
Is your product defective out of the box?
If you have a product that is defective right out of the box, it can usually be repaired or replaced at no charge. However, some manufacturers insist on dealing directly with you in these situations. Please see your product manual or call us at (615) 373-1444 and we'll give you further instructions.
Have a question about a product? Problem with the performance of a product? Want to join the R/C discussion? Visit the Hobby Express Forum for great information about our products from our in house technical team and other R/C hobbyists. If you have questions, the FORUM is the BEST place to get quick answers from the experts.
Track Your Shipment
If you placed your order online, you can Track Your Shipment online. You will need to enter your Order Number and your Email Address.
Instructional Videos Go to our Instructional Videos page to watch videos that will teach you how to solder or how to weather an airplane, and for other behind-the-scenes videos at Hobby Express.