Hobby Lobby is now Hobby Express
Phone Sales: (866) 512-1444
Mon-Fri 9am - 5pm CST

Hobby Express Policies & Shipping Information

 

PRIVACY POLICY

Using Information We Collect
At Hobby Express, we always want to provide you with the best possible shopping experience and to fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:

  • Process and track your order
  • Provide the services you request
  • Contact you about the status of an order
  • Send you catalogs or promotional offers we believe will be of interest to you
  • Send you the Hobby Express Email Newsletter or other email
  • Identify your product and service preferences
  • Customize our communications to you
  • Provide information concerning product recalls or products you have purchased
  • Improve our merchandise selection and customer service

Information We Share with Others and Your Privacy Rights
We contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected.

 

Solicitations for personal information
We NEVER ask for you to email us your credit card number or other personal information. Do NOT reply to such a request if you receive one. It is NOT from Hobby Express! However, we may require you to fax a copy of your credit card for verification and security purposes.

 

Cookies
We use cookies to identify you when you place an order. These have your name and address and your shipping address. We may add additional information to these cookies in the future and if we do we will list the added information in this space.

 

SPAM Filters
Please allow emails from "[email protected]" in your Spam Filter software. This is how we automatically acknowledge your order and let you know when your order has shipped.

 

Policy updates
All updates to this policy will be posted here. Last update: October 9, 2008

 

HOW TO ORDER

Click on any "Add to Cart" button to start your web order. A few minutes after you have sent us your order, we will send an email acknowledgement to let you know that we received your order.

 

You can also Phone us at 1-866-WE-FLY-RC (1-866-933-5972). We have knowledgeable sales people to help you.

 

You can also Fax us at 615-377-6948.

 

You can send your Order by Mail to us at:

Hobby Lobby International
5614 Franklin Pike Circle
Brentwood, TN 37027

 

Write your name and address, the stock numbers and quantities for the items you want on the Hobby Lobby order blank in the back of your catalog or on any sheet of paper. Mail it to us. Include your check, money order or your credit card number and the expiration date. Don't forget to include shipping charges.

 

TECHNICAL ASSISTANCE AND QUESTIONS

We have a broad range of knowledge about our products. If you ask for advice we will give it. Call us at 615-373-1444 and ask for tech support or Contact Us by email.
 

WE SHIP QUICKLY

Hobby Lobby tries to ship your order on the same day we receive it from you. We use the US Postal service and UPS. If you need extra fast shipping such as Next Day, or 2-day service please ask for it. These services may be limited depending on your service area. The charges for these extra fast shipping methods will not be known until the package is ready to be shipped and invoiced. Holidays and weekends will delay delivery.
 

SHIPPING CHARGES FOR USA ORDERS

Orders paid by Credit Card or Check: shipped on the ground (not by air) to USA addresses - $8.99 per order.

4x4x4 Shipping: If your order is less than $250 and will fit in our 4"x4"x4" box, we will ship your order anywhere in the world for $3.99! Select "Standard Ground" as your shipping choice and we will do the rest!

 

Priority Mail to USA Addresses, Flat Rate - $17.99 per box. 2 to 3 day service (not guaranteed). Package will be shipped via US Priority Mail. This is for shipments to retail customers only in the United States, and does not apply to shipments made to Puerto Rico, Canada, or any other international destination. Some products we sell are not eligible for this service. We will contact you if necessary. Please note that although you will receive a "tracking number" from the post office, your package is only scanned when picked up, and when delivered. It does not allow you to track the progress of your shipment.

 

UPS Next Day Air Delivery to USA Addresses, Flat Rate - $34.99 per box. Package will be shipped via UPS. Guaranteed next business day delivery (by 5:00 PM) on orders received before 3:00 PM CST. No Saturday delivery. This is for physical address (no PO box) shipments to retail customers only in the continental United States and does not apply to shipments made to remote areas, APO's, FPO's, Alaska, Hawaii, Puerto Rico, Canada or any other international destination. If your package does not arrive the next business day after it was shipped, we will refund you $26.00 (the difference between $34.99 and the $8.99 Standard Ground Shipping charge). Not available in all areas of the USA. No COD orders.

 

UPS 2nd Day Air to USA Addresses, Flat Rate - $27.99 per box. Package will be shipped via UPS. Guaranteed 2nd business day delivery on orders received before 3:00 PM CST. This is for physical address (no PO box) shipments to retail customers only in the continental United States and does not apply to shipments made to remote areas, APO's, FPO's, Alaska, Hawaii, Puerto Rico, Canada or any other international destination. Shipment must be under 150 pounds. If your package does not arrive on the second business day after it was shipped, we will refund you $19.00 (the difference between $27.99 and the $8.99 Standard Ground Shipping charge). No COD orders.

 

SHIPPING CHARGES FOR INTERNATIONAL ORDERS

Orders must be paid by credit card. The total shipping charge will be: $8.99 per order plus the actual transportation charges. Your country may require you to pay customs fees and/or duty when you receive the shipment.

 

International shipments over $400 will be shipped via UPS International.

 

BACKORDERS

A backordered item is an item that we normally carry in stock, but which is currently out of stock. When we put an item on backorder to you, we will automatically ship the item to you (via Standard Ground) when we receive the item back into our stock.

 

Backordered items to US addresses will be shipped via Standard Ground unless you specifically request otherwise, even if the original order was shipped via Air.

 

For retail orders to be shipped to the 50 states of the USA: There are no additional shipping charges when your backordered items are shipped unless you request Air shipment.

 

For orders to be shipped out of the USA: You will have to pay the actual shipping charges for the shipment of any backordered items. We may cancel your backorder if we are unable to contact you by E-mail to ask you to authorize the shipping charges for the backordered items.

 

Online "In Stock" status and estimated arrival dates are updated nightly. If an item sells out during the day, it will still show "In Stock" until the nightly update.

 

CREDIT CARDS THAT WE ACCEPT

We accept: Visa, MasterCard, Discover, and American Express credit cards.
 

RETURNS

Refunds typically take 3-5 business days, from the date of issue, to show up on your account. We will give no refunds nor credits for returns that arrive more than 60 days from the date of our shipment to you.

 

Flight Simulator Software
Per manufacturer's requirements, ALL software is NOT returnable if the seal on the box has been broken. Please carefully check system requirements before ordering.

 

If you return something:
1. Don't wait to return it - Please send it back as soon as you can. You can find our Returns Form here on our website. You MUST be issued an RMA Number to return an item to us for a refund. Otherwise, we reserve the right to return the package back to you. Upon receiving your return, we will send you periodic email updates with the status of your refund or exchange.
2. Return a copy of our invoice or picking ticket, or tell us the order number.
3. Tell us what was wrong with the item.
4. If the item is altered in any way or is not in retail condition we will not take it back.
5. Please pack the item for return the way we packed it to prevent shipping damage.
6. If it is a Hitec product please contact them directly at 858-748-8440.

 

We process returns as quickly as possible. If we have any questions we will contact you. Include as much information as possible as this will speed up the return process.

 

SEND RETURNED ITEMS TO:

Hobby Lobby International
5614 Franklin Pike Circle
Brentwood, TN 37027 USA
 

WARRANTIES

We guarantee our product to be free from defect for 90 days after the date of purchase. If you find that an item you purchased from us is defective within that 90 day period, we will replace it at no charge to you. If the item has a manufacturer's warranty within the USA, please send it to them. This includes but is not limited to Hitec products (http://www.hitecrcd.com/contact). Some manufacturers have specific warranties unique to their company, see list below:

 

Specific Warranty Pages:
Jeti Motors and Controllers
AXI Brushless Motors
Atlas Brushless Motors & Controllers
LittleScreamers Brushless Motors
E-Sky Model Helicopters

 

IF THE PACKAGE IS DAMAGED WHEN YOU RECEIVE IT

If a package that has obviously been damaged during shipment is delivered to your door, SIGN for it and note above your signature the word "damaged" (or "open" if the box was broken open), and request that the delivering company make an inspection.

 

If the damage during shipment was concealed, please notify the delivering carrier and call Hobby Lobby's claim department when you discover the damage. You must keep the damaged carton until the shipment has been inspected by the carrier.

 

Do not return the merchandise yourself. Hobby Lobby will process a claim and tell you exactly what to do next.

 

PRICE CHANGES

Any price, specification, or special offer on our website or in our catalog is subject to change without notice. We hope to keep the prices as printed in our current catalog until the next catalog is printed. Sale prices in the catalog or web site may be withdrawn at any time.