Hobby Express Policies & Shipping Information



Using Information We Collect
At Hobby Express, we always want to provide you with the best possible shopping experience and to fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:

  • Process and track your order
  • Provide the services you request
  • Contact you about the status of an order
  • Send you catalogs or promotional offers we believe will be of interest to you
  • Send you the Hobby Express Email Newsletter or other email
  • Identify your product and service preferences
  • Customize our communications to you
  • Provide information concerning product recalls or products you have purchased
  • Improve our merchandise selection and customer service

Information We Share with Others and Your Privacy Rights
We contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected.


Solicitations for personal information
We NEVER ask for you to email us your credit card number or other personal information. Do NOT reply to such a request if you receive one. It is NOT from Hobby Express! However, we may require you to fax a copy of your credit card for verification and security purposes.


We use cookies to identify you when you place an order. These have your name and address and your shipping address. We may add additional information to these cookies in the future and if we do we will list the added information in this space.


SPAM Filters
Please allow emails from "[email protected]" in your Spam Filter software. This is how we automatically acknowledge your order and let you know when your order has shipped.


Policy updates
All updates to this policy will be posted here. Last update: February 25, 2015



Click on any "Add to Cart" button to start your web order. A few minutes after you have sent us your order, we will send an email acknowledgement to let you know that we received your order.


You can also Phone us at 1-615-373-1444. We have knowledgeable sales people to help you.


You can send your Order by Mail to us at:

Hobby Express
1896 General George Patton Drive, Suite 300
Franklin, TN 37067


Write your name and address, the stock numbers and quantities for the items you want on the Hobby Express on any sheet of paper. Mail it to us. Include your check, money order or your credit card number and the expiration date. Contact us to determine the shipping method and associated charges that you should include in the amount to be paid.



We have a broad range of knowledge about our products. If you ask for advice we will give it. Call us at 615-373-1444 and ask for tech support or Contact Us by email.


Hobby Express tries to ship your order on the same day we receive it from you. We use the US Postal service and FedEx. If you need extra fast shipping such as Next Day, or 2-day service please ask for it. These services may be limited depending on your service area. The charges for these extra fast shipping methods will not be known until the package is ready to be shipped and invoiced. Holidays and weekends will delay delivery.


Orders must be paid by credit card. Your country may require you to pay customs fees and/or duty when you receive the shipment.


These charges are the sole responsibility of the buyer. If at any time Hobby Express is billed for these charges, Hobby Express will in turn bill the buyer in the same manner the original order was billed.

Some items are restricted from shipping internationally. In the event an item cannot be shipped, a sales representative will contact the customer directly.

Expedited services only guarantee delivery to the importing country border—delays as a result of customs are not the responsibility of Hobby Express.

Orders placed with international credit cards can only be shipped to the international billing address associated with the credit card.



A backordered item is an item that we normally carry in stock, but which is currently out of stock. When we put an item on backorder to you, we will automatically ship the item to you (via Standard Ground) when we receive the item back into our stock.


Backordered items to US addresses will be shipped via Standard Ground unless you specifically request otherwise, even if the original order was shipped via Air.


For retail orders to be shipped to the 50 states of the USA: There are no additional shipping charges when your backordered items are shipped unless you request Air shipment.


For orders to be shipped out of the USA: You will have to pay the actual shipping charges for the shipment of any backordered items. We may cancel your backorder if we are unable to contact you by E-mail to ask you to authorize the shipping charges for the backordered items.


Online "In Stock" status and estimated arrival dates are updated nightly. If an item sells out during the day, it will still show "In Stock" until the nightly update.



We accept: Visa, MasterCard, and Discover credit cards.


Refunds typically take 3-5 business days, from the date of issue, to show up on your account. We will give no refunds nor credits for returns that arrive more than 60 days from the date of our shipment to you.


Flight Simulator Software
Per manufacturer's requirements, ALL software is NOT returnable if the seal on the box has been broken. Please carefully check system requirements before ordering.


If you return something:
1. Don't wait to return it - Please send it back as soon as you can. You can find our Returns Form here on our website. You MUST be issued an RMA Number to return an item to us for a refund. Otherwise, we reserve the right to return the package back to you. Upon receiving your return, we will send you periodic email updates with the status of your refund or exchange.
2. Return a copy of our invoice or picking ticket, or tell us the order number.
3. Tell us what was wrong with the item.
4. If the item is altered in any way or is not in retail condition we will not take it back.
5. Please pack the item for return the way we packed it to prevent shipping damage.
6. If it is a Hitec product please contact them directly at 858-748-8440.


We process returns as quickly as possible. If we have any questions we will contact you. Include as much information as possible as this will speed up the return process.



Hobby Express
1896 General George Patton Drive Suite 300
Franklin, TN 37067 USA


We guarantee our product to be free from defect for 90 days after the date of purchase. If you find that an item you purchased from us is defective within that 90 day period, we will replace it at no charge to you. If the item has a manufacturer's warranty within the USA, please send it to them. This includes but is not limited to Hitec products (http://www.hitecrcd.com/contact). Some manufacturers have specific warranties unique to their company, see list below:


Specific Warranty Pages:
AXI Brushless Motors



If a package that has obviously been damaged during shipment is delivered to your door, SIGN for it and note above your signature the word "damaged" (or "open" if the box was broken open), and request that the delivering company make an inspection.


If the damage during shipment was concealed, please notify the delivering carrier and call Hobby Express's claim department when you discover the damage. You must keep the damaged carton until the shipment has been inspected by the carrier.


Do not return the merchandise yourself. Hobby Express will process a claim and tell you exactly what to do next.



Any price, specification, or special offer on our website or in our catalog is subject to change without notice. We hope to keep the prices as printed in our current catalog until the next catalog is printed. Sale prices in the catalog or web site may be withdrawn at any time.